Shipping policy

Processing Time
Orders are processed within seven days from the time they are placed. Orders placed after 5:00 PM will be processed the next business day. Please note that processing times do not include weekends or holidays.

Shipping Rates
Shipping rates are calculated based on the weight and destination of your order. You can view the exact shipping cost during checkout before confirming your order. We offer free shipping on orders of $150 or more, subject to specific terms and conditions.

Estimated Delivery Time
Delivery times depend on the destination address. Once shipped your order should reach its destination within seven days. Please note that this does not include weekends or holidays. These are estimates and actual delivery times may vary due to factors such as carrier delays or weather conditions.

Address Accuracy
Please ensure that your shipping address is correct and complete. We are not responsible for any delays or issues resulting from incorrect or incomplete addresses provided by the customer.

Order Tracking
Once your order has shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment.

Shipping Delays
While we strive to ensure timely delivery, there may be instances where shipping delays occur due to factors beyond our control, including carrier delays, weather events, or holidays. We will try to notify you if there are significant delays affecting your order.

Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us within 15 business days of receiving your tracking information so that we can assist you with a resolution. We may request photos of any damage to help us process claims with the carrier.

Returns & Exchanges
Please refer to our Return and Refund Policy for details on how we handle returns, exchanges, and refunds related to shipped products.

Contact Us
If you have any questions or concerns regarding shipping, please feel free to contact us at contact@firegroundcompany.com. We're happy to assist you!